devtrackers.gg
I've been trying to get support ever since December 13th and nothing has worked. Each time ive eather been lied to, ignored, or simply not responded to after several days.
In the case of being lied to, i made a report to support, sent in videos, had a convo with support people, and was told "action has been taken". I logged on the same day, and the player, who ubi said was taken care of, was playing ranked. I went to the discord he was in and judging by the messages in there he was still throwing. Worst part is he was doing it on a smurf, I sent proof of him telling me he was smurfing and bragging about his main along with the report as well.
Since then It's been "im sorry we cant help you" or simply being ignored. The only things that ive been ablt to squeese out of live chats is that, and im paraphrasing here but basically; if someone is manually banned/suspended, the rollback system should still be in effect and you should get elo back. This hasnt happened so i know not a single one of my reports has been taken seriously like they said. Same dude said a google drive would work for making a report cause 8mb is patheticly small for any decent recording or picture. The only other thing that i got out of one was today when they said that theres no way to talk to someone that can actually do anything other than posting on the forums and hoping they see your post. So here i am.
By proof, by the way, i have a google drive folder with a document explaining everything, direct quotes from ubi support, or from the tos that everything i sent in is a bannable offense so they dont even have to make sure. Also i have five folders, each for games i picked out as the worst. in each of those is multiple videos and pictures making it painfully obvious that the offenders are breaking the rules. I also have every entire session recorded (at the time of typing 211 gigs cause i have tons or space and why not). Just in case they need any more footage.
So here i am, a month later with no competent support and a couple of hours of effort wasted. At this point i dont even care about the game i just have nothing else to do and this nags at my adhd. if theres something i misssed let me know and ill try it, but i just want help dude. Ild just like to be able to have a good time playing the game cause its unique and a good time even losing when its due to my or my friends errors, but not from this.
Also im trying to start a discord server thats an alternative to the community ran one so i can try avoid some of this >>> https://discord.gg/5bXVfHvVj8
In the case of being lied to, i made a report to support, sent in videos, had a convo with support people, and was told "action has been taken". I logged on the same day, and the player, who ubi said was taken care of, was playing ranked. I went to the discord he was in and judging by the messages in there he was still throwing. Worst part is he was doing it on a smurf, I sent proof of him telling me he was smurfing and bragging about his main along with the report as well.
Since then It's been "im sorry we cant help you" or simply being ignored. The only things that ive been ablt to squeese out of live chats is that, and im paraphrasing here but basically; if someone is manually banned/suspended, the rollback system should still be in effect and you should get elo back. This hasnt happened so i know not a single one of my reports has been taken seriously like they said. Same dude said a google drive would work for making a report cause 8mb is patheticly small for any decent recording or picture. The only other thing that i got out of one was today when they said that theres no way to talk to someone that can actually do anything other than posting on the forums and hoping they see your post. So here i am.
By proof, by the way, i have a google drive folder with a document explaining everything, direct quotes from ubi support, or from the tos that everything i sent in is a bannable offense so they dont even have to make sure. Also i have five folders, each for games i picked out as the worst. in each of those is multiple videos and pictures making it painfully obvious that the offenders are breaking the rules. I also have every entire session recorded (at the time of typing 211 gigs cause i have tons or space and why not). Just in case they need any more footage.
So here i am, a month later with no competent support and a couple of hours of effort wasted. At this point i dont even care about the game i just have nothing else to do and this nags at my adhd. if theres something i misssed let me know and ill try it, but i just want help dude. Ild just like to be able to have a good time playing the game cause its unique and a good time even losing when its due to my or my friends errors, but not from this.
Also im trying to start a discord server thats an alternative to the community ran one so i can try avoid some of this >>> https://discord.gg/5bXVfHvVj8
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