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I have made a ticket about my account being banned on the 22 November. I did nothing I was just hacked so i cant play the game its been over a month right now it is escalated phase could someone please take a look at it last message i had was over 15 days ago on the the 16 December. Why is it taking so long
Hey Kripto_op, thanks for reaching out and apologies about the delayed response.
I've had a look at your ticket and it appears that it has ended up being in the wrong queue, therefore I have passed this over to our game team who will review your appeal and will get back to you as soon as possible.
Please do note that I appreciate you've been waiting for some time and will see what I can do to speed up the process.
Should you have any further questions, let us know!