[2022] Ban for black screen in game

Hello when I play with friends ... I have the game that gives me a big black screen in the middle of the game for no apparent reason
I therefore find myself in the embarrassment of a two-day ban because I wanted to close the game and reconnect to the game but impossible because failure after 4 seconds error code [4-0xFFF0BE25]... if you have a solution to provide me Regards