Original Post — Direct link
I was reconnecting to an unranked game for 20 minutes. The game was bugged at first, I cancelled matchmaking, though it said i was in a game? But it didn't say match found or anything. So then it gave me the option to reconnect but it wont. After this I received a 2 hour unranked match ban.

I spoke to support and I was told they can't remove sanctions or edit them down. As this may cause me to ave a day ban next time it happens or even a WEEK! I feel maybe compensation is in order. I was told by support to post a thread in forums, so here I am.

I was told a dev would reply to discuss a type of compensation.

Thank You.

Have a good day
about 3 years ago - Ubi-Raziel - Direct link
Originally Posted by Kanw.Polla.Kila
I was reconnecting to an unranked game for 20 minutes. The game was bugged at first, I cancelled matchmaking, though it said i was in a game? But it didn't say match found or anything. So then it gave me the option to reconnect but it wont. After this I received a 2 hour unranked match ban.

I spoke to support and I was told they can't remove sanctions or edit them down. As this may cause me to ave a day ban next time it happens or even a WEEK! I feel maybe compensation is in order. I was told by support to post a thread in forums, so here I am.

I was told a dev would reply to discuss a type of compensation.

Thank You.

Have a good day
Hello, I'm very sorry to hear you've been facing this issue in-game.

As the agent explained, this is something our team are looking into and we hope to have more information soon.

Compensation is not something we are able to provide to players individually. We first need to resolve the issue and then once resolved, our devs can determine the full scope of the issue and whether we can do anything extra for our players.

Apologies once again, and I wish you all the best.





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