Original Post — Direct link
Over the last few days I've been having a really odd issue with my connection to the game which I can't explain too well but I'm getting about double the ping I should and normally get (about 40-50 ping when I should have about 15-25) and although this isn't too high, everything in game such as throwables and other players are somewhat rubber banding around but it's a very consistant and sort of jitters around. It makes the game pretty much unplayable. I've tried many many things to fix it; resetting my router, checking everything in services, resseting network adapters, closing everything else on my pc, changing firewall settings... the list goes on. The only fix that has worked at all so far is doing a network rest in the windows 10 settings which only worked for one day and the next day after I had turned my PC off over night and turned it back on the next day, the issue was back. I don't have any form of VPN software or anything like that either.

Any help or suggestions are much appreciated. Thanks.
over 3 years ago - UBI-Froggard - Direct link
Hey,

Sorry to hear that and thanks for letting us know what you've tried already. Can you try other steps that are listed in the link below here please?
over 3 years ago - Ubi-Karl - Direct link
Hey Displaced.,

Thank you for the update and I am sorry to hear that issue persists.

Could you advise us which server are you playing on? Reason I am asking is because this may be possibly related to you simply being connected to a wrong data center, which is one of the issues that is currently affecting some of the players.

Let us know!
over 3 years ago - Ubi-Karl - Direct link
Thanks for your swift response there.

In this instance, so that we could investigate the issue further, can I ask you to visit our support website, login to your Ubisoft account and select 'Contact Customer Support'. Once redirected, you will be asked to provide information regarding your issue and we will need you to attach your system files (DxDiag and MsInfo) and image showing your forwarded ports. Once this is done, it will allow us to get a better insight and see what may be causing this to happen.

Should there be any questions in the meantime, let us know!
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by Displaced.
Unfortunately I an unable to do this as it says "Chat is currently unavailable. Please choose another contact method"
When you click 'Contact Customer Support' you should be able to see a list of boxes that need to be filled out, and you should see the option to 'Submit my case', even if live-chat is not available at the time.

If however you're unable to do so, let me know!
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by Displaced.
I'm afraid there's no option to 'Submit My Case'. There is only 'Start Chat'

Edit: The option to 'Submit My Case' does appear but only for certain categories for issues on Rainbow Six Siege. Sadly connectivity is not one of them.
Try loading up this page and make sure that all fields up the top are left as they are, and you only need to fill out the box just a little below, where you can insert text, as well as attach documents that are needed, and this should allow you to submit the case.
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by Displaced.
When I try to do this It just tell me that I need to fill in the boxes above. Sorry I should have stated that in my last post.
Alright, I see.

I have created case under your account, therefore in the support website, on the top right corner, you should see a drop down menu. Click on that and select 'My cases'. Once redirected, you should see ticket 12629462. Click on that and you should be able to put in the information regarding the issue as well as attach your files.

Keep us updated!
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by Displaced.
Thank you very much for the help.
No worries at all there! I have looked up and can see that you provided all the required documentation however we would also need a brief description of the issue, so if you got one more spare moment, make sure to fill that out too and I will forward it to one of our teams so that you would get a response as soon as possible .





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