[2023] ISSUE ALERT: JUNE 5, 12:10 GAME TIME

No ETA as yet. /u/JagexDoom is in a call with the team working on the issue and will keep you updated along with Azanna.

Sorry to hear this. We did send an in-game broadcast out about avoiding in-game activities - out of interest, did you catch it?

It's something we've been trying to do as a team to minimise this stuff happening, but keen to hear if it's easily missed honestly. Would be good feedback for us.

We didn't log people off - would have been a countdown if so.

Thank you for the feedback. Might be a system we need to look at improving then.

We didn't log people off - the issue escalated and forced people out. We'd have down a countdown timer and server shutdown otherwise.

Thank you for the feedback! Especially good to know (in a sense) that it didn't hit non-EN worlds. We can look at getting some Localised phrases to use in these situations next time.

About 12:12 Game Time.

Yeah this is a great feedback. It's not on our development plan, but it's good to take note of these situations in case we get the opportunity to look at our comms systems one day for improvements. Thanks for the response.

Gotcha. Thanks for the feedback - we've grabbed some notes on this. Might be something we can look at development wise one day for an update if the opportunity arises.

UPDATE - 12:33 Game Time, Issue is tentatively resolved and the servers are coming back online, Rollbacks of the last 15 minutes will have occurred.

Thank you for your patience and understanding and we apologize for any inconvenience caused.

Definitely not - it's why I was keen to get feedback on if it was seen. Sounds like a lot of people didn't catch it or have it filtered so you're not alone - something for us to look at. Appreciate the response and sorry about the disruption.

PSA: Very shortly, (Approx 2:20 BST) we will be rebooting the login servers to help solve the issues players are currently facing. We would advise all players to stop any dangerous activity immediately and avoid hopping worlds in the meantime.

Apologies for the inconvenience.

We're happy to report the reboot is complete and the game worlds are coming back online!
As of 13:29 Game Time, players should be able to access game worlds again.

Receiving reports of login issues for some players, currently being investigated.

UPDATE - 15:15 Game Time, We will be rebooting the login servers at 15:35 Game Time to help solve the issues players are currently facing. We would advise all players to stop any dangerous activity immediately.