devtrackers.gg
Hello everyone.
Over the past month, we've been working hard and slowly returning more of the accounts that required additional attention back into the game. As of today, we're happy to say that we've released almost every single locked out account back into the world of RuneScape!
As these accounts were some of the more challenging to restore, there is a higher potential for issues that need resolving. If anything is wrong, please contact Aftercare to resolve the problems. We will do everything we can to restore or make good on anything that doesn't look quite right to the best of our ability, and as quickly as we can.
Once again, we can't thank everyone involved in this phase of the Lockout enough for the support and understanding we've received. We truly appreciate you.
An Extra Thank You
Restoring these more complex cases has been a long, intense process - and the end result has meant an additional month's wait for some. For anyone restored on April 28th or May 6th, we'll be providing extra Returned gifts to recognise this extended time away from Gielinor.
In addition to the two months of Membership time we've already covered if you were an active Member, we've also added an additional two months of Membership to your account (that's four months in total) on top as a thanks for your patience.
We've also sent you two additional in-game Returned Packages (meaning you'll get three) and, when released, you'll also be receiving one more Wish than most other players.
Contacting Aftercare
Our Player Support teams are on hand to help address any concerns that may emerge from the account recovery process. They'll be doing their best to make everything right, even when we can't restore something exactly the way it was before the Login Lockout.
Getting in touch couldn't be easier. Simply head to the link below and fill out a quick form. Our teams will be in touch to help resolve your concerns as soon as they can, and you can use the form more than once if needed (within reason, of course!).
If You Are Still Locked Out
There are a handful of accounts that are still being finalised. If you are still locked out, you can get more support and information through our official Discord in the #login-lockout section.
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