almost 2 years ago - PDX_ladydzra - Direct link
Hiya! To help you troubleshoot this, can you let me know what version of the game you're playing?

This was a known issue a couple versions of the game ago, and would usually pop up when an empire was created in the multiplayer lobby using a humanoids or plantoids portrait, when the game host has the humanoids or plantoids DLC, but the player creating the empire does not.

But if you're running into it during the newest version or a different scenario, please let us know!
almost 2 years ago - PDX_ladydzra - Direct link
Thank you for the info!

Who was hosting the game when you first played, and when you rehosted?

I can pass info along to our team, but I may have to ask that you file a full bug report. I'll get back to you!