[2020] Paradox receiving emails to support ... then auto closing your ticket

This was brought to my attention as I'm the support manager. Hai!

You're right, we don't accept tickets via email and in the auto reply you got, there was a link to our helpdesk where you can contact us. However as has already been suggested in this thread your ticket is nothing that we can help you with, we are support, not developers ;).

If you want some background as to why we don't accept email tickets please see this article:
https://support.paradoxplaza.com/hc/en-us/articles/360002290474-I-emailed-support-paradoxplaza-com-and-no-one-replied-