[2023] Surviving Mars - Game code not able to load

DJWessie said: While playing, the game crashes and is unable to load the game code halfway through

I'm not 100% sure what you are saying here. Is there an error shown? If so please supply a screenshot, thanks.

DJWessie said: Save I'm sending in, is using 2 mods, but without mods I have the same issues

Disabling mods does not remove effects they have already had on the save game file. Are you getting this in a colony that's never had any mods used in it?

If so, Immediately after the next such crash, Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.  

There are some pretty disturbing WIndows errors in that dxdiag, plus a LiveKernelEvent. Would you say you are having issues on this machine outside our game?


That aside, What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- unsubscribe from ALL mods in the Steam Workshop for the game
- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders; In particular you need to make sure there are no files or folders left under either the Steam SM or AppData SM locations, before installing again.
- re-install game in Steam, run a Steam Verify when done.
- add MarsSteam.exe to the exceptions list/whitelist of your antivirus app
- start the game with no mods active and test
- if that works okay now, you can subscribe to mods again

Good luck!  

You. don't mention my reinstall suggestion - did you do that but it didn't help? Or not yet?  

Hmmmm ... firewall getting in the way perhaps?

You're not in the Steam beta programme, are you?  

DJWessie said: I am still working on it. Funny thing is that Steam seems to have lost it's comnection to the internet while I can still use my web browser to the fullest.

Is this still the case?

DJWessie said: Clean install, game crashed after 10 minutes.

I'm afraid I cannot read .dmp files. Any change in the log file?  

DJWessie said: It did not create a new log file. I am able to play Cities: Skylines with 73 mods active.

So I do not get why Surviving Mars stopped working all of a sudden

I'm not sure of the connection you are drawing between those two games? Aside from being published by us they have nothing in common - different game engine and different developers.

DJWessie said: I do not get why Surviving Mars stopped working all of a sudden

Neither do I, especially with such weird errors, and not being fixed by a clean reinstall. That implies the problem is outside the game; whether Windows, malware, hardware or what I cannot see!

If we can get a screenshot or even a clear photo of those errors, that would be great.

In your dxdiag you have 2 LiveKernelEvent entries. These happen when Windows or the computer is forcibly downed. Have you seen those happen, if so are they associated with this game or something else?  

I am pretty sure you have a Windows problem or hardware fault then.

Please try this Windows repair tool:

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista. support.microsoft.com
If that doesn't help, install and run the free utility Speccy. Send its output to a text file and attach that here, thanks.  

DJWessie said: I have forced a windows update through your website.

I'm not sure what you mean here! Windows updates should only come from Microsoft ... ?!?  

DJWessie said: Apperently I ran an old version of windows 10 that you had to manually update...

I understand that, but you said the update came from our site? But we do not host Windows updates ... ?!?

DJWessie said: managed to play 57 minutes until this happend

I still cannot read .dmp files, I'm afraid! Is there anything useful in the game log this time?


Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 30 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN http://www.almico.com/sfdownload.php