over 2 years ago - AndrewT - Direct link
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.


Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN http://www.almico.com/sfdownload.php  
over 2 years ago - AndrewT - Direct link
72c is getting up there, but is not quite at the point where performance problems start, which is usually around 80c. It never gets up that high? Those readings were taken while the problem was occurring?

This must be an integrated CPU/GPU system as they both show the identical temperatures, and the video memory is taken right out of the system memory instead of being separate. Integrated video always has worse performance than dedicated. Technically this AMD Radeon(TM) R5 Graphics does not meet the game's minimum requirements which include 1gb of dedicated video memory; even putting that aside the video performance is only a little above the published minimum requirement, the HD 6450:
UserBenchmark: AMD Radeon HD 6450 vs R5
The point being we can't expect great performance here! But let's try some things:


- run the Windows 10 Update app. There should be a new Windows 10 version to apply; do that and reboot. Run it again, apply everything it finds, reboot - keep doing that until it finds nothing to update

- THEN update that old AMD video driver; uninstall it with this tool:
https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx Reboot, install this one:
https://www.amd.com/en/support/apu/amd-series-processors/amd-a9-series-apu-for-laptops/7th-gen-a9-9420-apu Then reboot again

I hope that helps you!  
over 2 years ago - AG_MarkPittam - Direct link
@AdriaTeksuni Are you using the Auto Detect option in the Video Settings? If not, can you try that and see if the issue still occurs?