over 3 years ago - EA_Kent - Direct link

@nyausoft2 

 

Got it, thanks! When you have the chance could you share a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

 

Thanks!

 

 

/Kent

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over 3 years ago - EA_Kent - Direct link

@nyausoft2 

 

Much appreciated! Are you currently running any sort of RBG lighting software on your PC? I noticed you had some Razer devices connected.

 

I have seen some cases in the past where Easy Anti-Cheat has had some trouble with this type of software, so I am curious if that might be a factor here as well. What happens if you try setting up your PC to start in a Clean Boot before launching the game? If this is software-related that might help to get around the issue. 

 

For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!

 

 

/Kent

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over 3 years ago - EA_Kent - Direct link

@nyausoft2 

 

Ah, I see. Thanks for following up and letting me know! I'm glad to hear you were able to get it figured out. 

 

 

/Kent

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