over 3 years ago - EA_Aljo - Direct link

Hi there, @Chaos6021.

 

Do you have the game installed on an internal or external hard drive? Also, if you haven't already, power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

over 3 years ago - EA_Aljo - Direct link

@Chaos6021 

 

You still need to install the game even when it's on a disk. If power cycling doesn't help, you may want to try installing the game to the other hard drive. For example, if it's on an internal drive, install it on the external drive and vice versa.

over 3 years ago - EA_Aljo - Direct link

@Chaos6021 

 

Great! If you have any other issues, please reach out to us again. May the Force be with you Standard smile