Hi there, @Slapst0r.
I can see your case is still awaiting investigation. It's been about 8 days and it can take a couple of weeks before there's a response. Please keep an eye on your email. Terms of Service will be in touch as soon as their investigation completes.
This isn't something we can help with on Answers HQ. You'll need to contact an advisor through Twitter, Facebook, chat or by requesting a callback. For chat and phone support, create a new case. Do not resume your existing case as this will pull it from the queue. You can message @EAHelp on Twitter or go to facebook.com/eahelphub to reach support as well.
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