17 days ago - EA_Lanna - Direct link

Hi @sss123212


We're unable to help with account issues from the forums but the support team may be able to help more. They'll take a look into this and let you know what can be done from there. Please use these steps to start up a case with the live support team: 

After that, let the support advisor know what happened. For example, this is what sounds like went down going off of your opening post:

  • You were moving your SWGOH account over from older phone to new phone
  • You were asked to enter your age during that process and accidently entered the wrong age, triggering the account to default to an underage account on the new device. 
  • This is somehow causing issues completing the transfer of your existing account to the new device. 
  • Help recovering your existing account and moving it to your new device. 

- EA_Lanna


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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds