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Hi @sss123212,
We're unable to help with account issues from the forums but the support team may be able to help more. They'll take a look into this and let you know what can be done from there. Please use these steps to start up a case with the live support team:
After that, let the support advisor know what happened. For example, this is what sounds like went down going off of your opening post:
- You were moving your SWGOH account over from older phone to new phone
- You were asked to enter your age during that process and accidently entered the wrong age, triggering the account to default to an underage account on the new device.
- This is somehow causing issues completing the transfer of your existing account to the new device.
- Help recovering your existing account and moving it to your new device.
- EA_Lanna
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds