[2023] Can't access the swogh webstore

Hi @willyswim, 

 

That error message tends to crop up for a few reasons:

1. New EA Account: The EA Account is newly created and has not fully completed the set-up process. 
2. SWGOH Account isn’t connected to the EA account: If step one wasn’t completed, you’ll encounter this error message here. 
3. A Second SWGOH account: The email you're entering on the webstore is registered to a different SWGOH account.

We've popped down recommendations for each of those scenarios in this guide '[SWGOH] Webstore Errors Guide'.

 

Head on to Step #3 to find them and give the suggestions a try. 

 

- EA_Lanna

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Hi @5a3cr8jpdt0n and @willyswim, 

 

If the issue persists after reading through that guide and trying the steps, then it might be a bug. You can flag potential bugs on the bug report board using the bug report template. It gathers some basic info that'd needed to start looking into issues so it'd good to get that template filled out if you can at all. This guide shares more about the bug board and bug reports: 

• Welcome to the STAR WARS™: Galaxy of Heroes Bug Report Board on Answers HQ!

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds