[2023] inactive guild leader

Hi @KitFisto08, 

 

Our support team can look into this for your guild. Please instruct the officer you'd like to promote to Guild Leader to follow these steps:

• Get help in STAR WARS™: Galaxy of Heroes™

Those steps will outline how to submit a help ticket starting from their SWGOH account to reach the support team and get the ball rolling. 

 

- EA_Lanna

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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @KitFisto08, 

 

Just catching up with you there, did you get in touch with the support team and let them know the Guild Leader and Officers are inactive? 

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @KitFisto08, 

 

The best way to contact us is by creating an in-game ticket. This sends them details our support team needs to help with mobile requests and means they can help out faster.

 

Here's how to send in a case from in-game:

1. On the home screen, tap the  ⚙️ Cogwheel icon/ Settings button in the top left corner of your screen.
2. Tap the Help button and your game will connect to the EA Help support site.
3. From the page that loads, in the top left, click on the EA Help logo to bring you to the EA Help homepage.
4. Type 'SWGOH' into the search bar and select the tile that appears.
5. Select See all help topics.
6. Select the Manage my account category.
7. Select I need help logging into my EA Account (in the absence of a guild help option).
8. The available contact options should appear under the heading 'Still need help'.

It'd also be good to have your Player ID handy in case the support team asks for it.

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds