17 days ago - EA_Lanna - Direct link

Hi @rvdbandit

 

Ah I see. You're on the right board already! If you're missing mods, please get in touch with the EA Help Support team. They should be able to restore your mods. This guide will share how to contact them for SWGOH cases: 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

17 days ago - EA_Lanna - Direct link

Hi @rvdbandit,

 

I'm sorry to hear it went down like that. That doesn't sound like a good experience at all...mixed messages coming through there. Unfortunately, you'll need to stick with them. They are the only channel that can help with missing content.

 

If you've been in touch with them already, you should have a case number that links to your account. Grab that number, along with your Player ID/Ally Code (just incase it's needed) and try contacting the support team through live support (Phone/Chat). Talking in real time may bring better results and speed things up (less over and back and you can point them to the cases where advisors agreed to restore the mods).

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds