STILL HAVING AGE ISSUE AND EA ACCOUNT LINKING CONCERN

Hi @gzhn3nfb06bb, 

 

If your date of birth was input incorrectly, you'll need the help of the EA support team to update that. There are restrictions in place that remove that option on underage accounts to help prevent minors from tweaking their date of birth to get around the restrictions and access features like online game modes and chat. 

 

If your account is set to underage by mistake, contact the support team directly so they can help you update it. The fastest way to get it is by contacting us in-game. Follow these steps to learn how and have your User ID noted down in case they need it to locate the account. They will need to verify you are the age you're claiming to be before they can make changes to the Date of Birth registered on your accounts so be prepared to provide proof of age. 

 

Thanks, 

 

- EA_Lanna

____________________________________________________________

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Hi @gzhn3nfb06bb,

I'm not sure I understand. When you say username, do you mean your username in the SWGOH game, your EA account username, or the name you entered in the first and second name on your EA account?

And they said your username was NOT different? ____________________________________________________________

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Hi @gzhn3nfb06bb, 

 

Ok, you may not have given them the correct EA account information. 

 

It may help to :

• Log into your EA account and confirm these details from this page 
  
  • The username: You can see your EA ID here 
  • The EA account email
  • The DOB

From there:

• Gather your SWGOH Player ID + Ally Code
• Attach a valid ID for Proof of Age to your case before submitting it. Follow these steps to include it with your case; How to attach a file to your EA Help case. There'll be set criteria as to what's accepted to prove one's age (no cropped images or doctored photos for example), but the support team can shed more light on that if needed.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @gzhn3nfb06bb, 

 

Sorry for the confusion, this isn't something I can help with on Answers HQ. You'll need to stick with the support team on this one. Please create a new case using the steps here:

• Get help in STAR WARS™: Galaxy of Heroes with your Player ID

Just a heads up, I've had to edit your post to remove the images. Answers HQ is a public forum, viewable to anyone with internet access. It's best to protect your account information (and any other personal/identifiable information) while online. Share that information with the support team directly and they'll do their best to help from there. 

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds