[2020] Spend thousands then you can't log in.....

I have 2 accounts, since the update, just before Christmas, my normal account has lost the chat ability and the 'connect' in settings. Therefore, I can't switch to my whale account. Help so far, " I can't help you anymore", and cut you off. Spoken to at least 10 people and still get nowhere. Couldn't give a ****. Spend thousands and they do nothing.