[2022] Subscription purchase issues

Hi folks,

Our team is currently looking into the subscription purchase issues players might encounter. We will update you when we have more information.

The subscription purchase issues are now fixed. Thanks for your patience.

14 hours ago, Floplag said:

I dont know that this issue was but it does not appear to be fixed. 
I logged in tonight to find myself "preferred" when i shouldn't be, and when attempting to check my account on the website it only half loaded and looked like an old text site from decades ago. 
In short i cannot play.
Can someone check the hamster please? 

Hi Floplag, 

Can you confirm if clearing cache/using control 5 works? Thanks. 

21 minutes ago, Floplag said:

Answered on twitter, lol  Thanks so much for jumping on this.
No that did not work, even using my second computer still failed, although the site wasnt as borked. 
Apparently my auto renew payment failed, which it should not have, i got not notification of this, and my account went into preferred mode which i guess is right but there is no reason the payment should have failed.
The error is very non-descript and doesnt give me a reason  for the failure.
I got a similar error a couple days ago trying to add some CC, brushed it off, but apparently whatever this is has been affecting me for more than just the last 24 hours. 

https://pbs.twimg.com/media/FfC3a7hVsAcdDPO?format=jpg&name=medium

To keep the dev tracker aligned, this seems to be a different issue than the one that was experienced yesterday. I let the team know and they're looking into it. 

3 minutes ago, Floplag said:

OK we gotta pick a conversation here or twitter     I would prefer here if its all the same to you?  

Much appreciated, and thanks again for jumping on it. Is there anything that can be done with my account on the interim so i can actually play? I dont need it till later this afternoon/tonight but, yeah, if this is going to take a while please see what can be done? Thanks

I cannot guarantee a timeline as it depends on what the issue is and what the solve is. It's currently being investigated. I will update the thread here with an update from the team when they have one.