11 days ago - JackieKo - Direct link
Hey everyone,

The team's investigating this issue, but we could use some additional info from the reports that have been coming in. If you were impacted by this issue, please tell us what you were doing at the time the crash happened. Ideally, we would like detailed steps that could help us reproduce your experience.

In addition to that info, we will need server name, time in which the crash happened, in-game location, etc...
10 days ago - JackieKo - Direct link
Can you confirm the server? Thanks!
10 days ago - JackieKo - Direct link
Hey everyone,

The team's investigating this issue, but we could use some additional info from the reports that have been coming in. If you were impacted by this issue, please tell us what you were doing at the time the crash happened. Ideally, we would like detailed steps that could help us reproduce your experience.

In addition to that info, we will need server name, time in which the crash happened, in-game location, etc...
6 days ago - JackieKo - Direct link
Hi UlaVii,

I'm not entirely sure which of the players in the thread you are referencing, so just to be safe, can you please ask your Guild member to PM me the log info, I'll be sure to get that over to the team.

I'll also follow up with the Support team to clear up any confusion about this process. Please let me know if there are any other issues you or any players experience regarding submitting this info to Support.

Thanks.
5 days ago - JackieKo - Direct link
Hi Desplain,

Thanks for passing this along and adding the extra details of what you and your Guild mate were doing at the time of the crash. The info has been passed to the team doing the investigation.