Hi everyone,
Following up on the issues some players are having with being unable to get past the key art loading screen.
Appreciate everyone who sent in a DxDiag file as requested. The team believes that a fix has been identified, and will be included in 7.4.1b which we are expecting to be deployed this week.
There are a few important notes that we want to be very clear about:
- The team believes that a fix has been identified, however, we have not been able to 100% reproduce this issue.
- Should this fix not work when 7.4.1b goes live, we will again work with impacted players to identify what the root cause could be.
- In the event that impacted players are able to log into the game when 7.4.1b goes live, we will work on compensating said players for lost game time.
We are currently targeting March 20th to roll out 7.4.1b. When I have more information, I will update this thread.
Thanks all
EDIT: See post later in thread. We are still targeting 7.4.1b to go out this week, but it will not be March 20th.