[2023] Launcher infinitely selfrestarting

Hi folks, 

Thanks for the reports regarding the launcher. 

Due to a launcher update issue, a few players can encounter a looping issue: When opening the SWTOR launcher it opens and closed several times in a row. Players need to let the launcher go into the loop as it will fix by itself. 

Do not hesitate to answer to this thread if your issue is now fixed and if you still encounter the issue, we invite you to send the content of the following link: http://cdn-d6patch.swtor.com/swtor/launcher/alias.json to [email protected].

• Be sure to use the following title: Looping issue with the SWTOR launcher, include your account name and use the email address associated with your account name. 

Hi everyone,

The team is also suggesting the following fix for this issue:

• Download the SWTOR installer from here
• Run it and click on Repair. It should look like this 

This should update the launcher directly. After the process is complete, open the launcher as normal. Please let us know if you continue to experience this issue after following the above steps.

Thanks!

Hi all, 

The team is still investigating this. Thanks for all the updates in this thread, the extra info is helpful for them! 

Hi everyone, 

I'm consolidating info for all of you in this post. As of now, these are steps the team is suggesting players take to resolve this issue: 
 

1. If the launcher of in a loop, please wait a few minutes to see if the launcher updates and fixes itself. If it does not resolve on its own, go to step 2. 
2. Download the SWTOR installer from here
   • Run it and click on Repair
   • It should look like this 
   • 
   • If this step does not work, please proceed to step 3
3. Go to your installation directory and delete the two files that end with metafile.json. That should trigger an update that will look for the most recent launcher release.
   • The path would look something like this C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic
4. If none of the above steps fix the issue, players will need to uninstall and reinstall the game.

For players who are seeing a Host_WindowLoadTimeout error message, we recommend stopping the game on the task manager and restarting your machine. 

Please keep us updated on your status in this thread. 

Thank you

Hi all, 

We're tracking the issues that players are having with the launcher here. Please read the post in full and report back here with any updates. I'll be updating the linked thread with updates as I get them. 

Thanks! 

4 hours ago, ValaraukarU said:

1. Players are unable to close the system alert when logging into the game
2. The launcher is looping
3. Players are seeing a Host_windowLoadtimeout error message

I am getting the "Host_windowLoadtimeout error message"   As I indicated previously, setting compatibility mode on the launcher.exe to windows 8 does not fix the issue.  My scenario swtor/retailclient/swtor.exe does not exist because I uninstalled and the installer adds only the launcher which will not run to install the rest of the game.  

 

 

Hey there, 

The team asked if you could send over a log for them to review. Can you please send the host.developer.log file to [email protected] when you can? It's usually found in C:\User\AppData\LocalLow\BioWare\Star Wars - The Old Republic Launcher

Please be sure to include your account name and the email address associated with your SWTOR account. 

Thanks!