[2021] Cartel Coins

Hi folks,

Thanks for your reports regarding the missing Cartel Coins.

Our team is currently looking into it. I'll update you when I have more information.

Hello everyone,

We appreciate everyone's patience. The issue has now been fixed. If you experience further issues, please let us know here.

Hi Halaek,

We're aware that some accounts are experiencing issues with purchases not being granted. The team is investigating the issue. I'll follow up in this thread once I have an update I can share.

Hi Halaek,

We're aware that some accounts are experiencing issues with purchases not being granted. The team is investigating the issue. I'll follow up in this thread once I have an update I can share.

Hi folks,

As quoted above, the issue you encountered with your Cartel Coins is partially resolved. There are still a few Steam accounts that are affected, our team is currently working on a resolution for those accounts.

To avoid multiple threads about the same issue, I am closing this one. All updates will be posted in the main thread: Cartel Coins.

Hi folks,

We're aiming to deploy a fix for the issue with Steam accounts today. I'll update you if there is any change.

Thank you for your patience while we're working on it.

Hi everyone,

A fix was deployed for this issue, but it is possible that it was not applied to some accounts. If your account was impacted during the July 27th window when this issue first occurred, and you are still experiencing issues, please answer the following questions and feel free to send me a PM to protect your privacy:

• When did you make the purchase?
• Was this on Steam or on the site?
• Did you purchase a subscription or CCs?
• If a subscription, is your account reflecting the proper status ie recurring sub, stopped, etc...?

Thanks, all.

Quote: Originally Posted by CrazyTough Notice these people only respond these days to cartel coin questions. Just confirming what I knew already. SWTOR exists for cartel coins only. Quote: Originally Posted by Pietrastor I'm not since it's a Cartel Coins question We do respond to other inquiries when possible. I encourage you to read the dev tracker. This instance did impact several players and because we wanted to keep reports as consolidated as possible, we wanted to communicate that we were aware of the issue and that we would be updating one thread to keep info in one place. This communication is true of various situations that impact players, not just purchases.

Hi all,

Update on this issue. Those who have purchased subscriptions should no longer be experiencing problems with their accounts. Your account should now show you as a Subscriber.

Our team is still investigating the issue surrounding Cartel Coin purchases. I'll be updating this thread once I have more info to share.

Hi Ivoalva,

As it's been a few days that you purchased these Cartel Coins, you should directly contact our Support Team by phone. Here is our article on how to do that: How to contact STAR WARS: The Old Republic (SW:TOR) support.