Original Post — Direct link
Every now and then when I launch Div2 it auto launches into windowed mode. If I attempt to go to settings from the main menu, it freezes. Usually I can bypass this by: closing the program, relaunch, continuing and then accessing settings after in game. Now I can't bypass and it crashes no matter what. Doesn't do it all the time and I have no idea why it just started this week.
over 3 years ago - Ubi-Karl - Direct link
Hey ApeXPrime8,

Thanks for reaching out and I am sorry to hear about the issue you've been having.

In regards to the windowed mode - are you possibly using dual monitors by any chance? Also, have you tried clicking ALT + Enter, to see if it's still in windowed mode?

Also, to double-check, have you possibly tried using DirectX 11, as we have received some players suggesting that crash occurs with DX12, so if you haven't already, give that a go and see how it works.

Additionally, I wanted to clarify whether crash occurs after altering any options in graphics settings or does this happen prior to making any chance? And finally, do you happen to receive any error messages at all?

Let us know!
over 3 years ago - Ubi-Houck - Direct link
Hello!

Thanks for the information and sorry to hear you are crashing when trying to open the settings.

In this situation, can you please try the steps in this article.

If it persists, please create a support ticket and include your Dxdiag and MSinfo files. Those files will help us look into the cause.

Thanks!