Hi, way back i reffered a friend to Divison 2, and i got the rewards that came with it. i dont know how long its been missing but i noticed the other day that the backpack trophy and the LMG is no longer there.
if possible, can i get this back? thank you.
Hey @Mr-Norway
Do you perhaps have multiple accounts that you could have referred them on a different one? An email will be sent to confirm your rewards have been granted to your account, so can you locate that and see if it's the same email you are using to sign into Ubisoft Connect now?
Hey @Mr-Norway
We'll need to speak to you through a private support ticket to look into this and be able to discuss what we can see is on your account. You can reach out on the links below:
Live Chat (when available)
Twitter Direct Message
Facebook Private Message
Please make sure to provide your Ubisoft account username and email if messaging on Twitter or Facebook.
@Mr-Norway Hi !
For the next part of our investigation, if the email is not in a spam folder, I invite you to reach out to us using one of the links provided previously.
This will allow you to get the best possible support, while keeping your information private and secure.
A specialist will then get back to you as soon as possible and check with you what can be done.
Don't hesitate to let us know if you have questions, or for any other issue !
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