[2020] [Connectivity/Multiplayer]Receiving ALFA-03 and MIKE-01 errors when trying to connect to servers.

Original Post — Direct link

This is in regards to my inability to connect to the game servers and not multiplayer.

I am on PS4 / Western region (Utah) / ISP - Comcast

Ticket # 13251349

Since Friday, 11-13-20, I have been unable to connect to the Division 2 game servers via wi-fi or hard wired.

I have followed all the steps recommended including:

- resetting modem and router
- UPnP enabled
- resetting PS4
- setting up static IP
- forwarding all associated ports on my router
- placed my PS4 in the router DMZ, ....didn’t work.
- called my ISP regarding any issues. They assure me that there are no problems on their end or with my modem.
- rebuilt PS4 database
- PS4 internet connection is strong at 100%

I don’t know what else to do. I have followed all the advice provided and nothing works.

If I recall correctly, there was some sort of maintenance or update performed on 11-13-20 and I haven’t been able to connect since.
Before 11-13, I had been able to play daily with no issues or problems.

about 4 years ago - Ubi-Houck - Direct link

Hi Bs2xs!

Sorry to hear you having issues connecting. Thanks for the detailed information on the issue and what you have tried.

In your support ticket, could you please attach another image showing your network details from the console which include the console IP address?

Thanks!

about 4 years ago - Ubi-Houck - Direct link

Thank you for the image and sorry to hear you still getting that error.

The team will reply back to you in your support ticket which you will also get an email of.

Thanks!

about 4 years ago - Ubi-Borealis - Direct link

Thanks for the update, Bs2xs! I'm sorry to hear that the error still persists.

I can see that you've been able reach out to other members of my team within your support ticket. Thanks for adding images of your port forwarding.

Please note that we are currently experiencing a high volume of contacts, so our response times may be slower than usual. We ask you for patience as the team investigates this further. Once they've taken a closer look at the information provided, they'll reply back to you via your support ticket.

Thanks!

almost 4 years ago - Ubi-Borealis - Direct link

Thanks for the update, Bs2xs, and for attaching the requested images to your case. A member of the team will reach out to you via your support ticket as soon as they are able to.

For clarity's sake, I recommend maintaining communication via your ticket, rather than through this thread. This will prevent us from repeating steps, or from information being lost.

Thanks!

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