[2021] All my Ton of Progress in Division 2 on Xbox One X = Major Problem

Hello there @killerjames425! Welcome to the forums

I'm sorry to hear that you have lost access to your characters and your save data following the recent updates. I've checked your account and I can see that you have a support ticket open regarding this issue. I can see that a member of the Player Support team has reached out to you, requesting some more information. Please check out your support ticket when you're next able to, so we can continue investigating your lost data further.

I'd recommend that you continue receiving support via your ticket, as this will prevent any confusion or loss of information within the forums.

Thanks!

Hello, @ghosty445! I see that you have an open ticket with our support team about your missing progress for the Division 2. Please give the newest step they have sent a try and update the ticket with any further information. Our teams will be happy to help look into this for you!