Original Post — Direct link

I haven't played Division 2 for a while, and in the past few days there was 2 Updates to Division 2 and after the 2nd Update I figured I would Play
When I started the Game it's like I just Bought it = I could chose between starting a Level 1 or go to Level 30

What the heck has happen to my 4 builds and all my stuff ?

This is on my Xbox One X and I'm scared if this happened on Xbox then Most Likely PC Version will happen also.

Please fix my account and restore everything I have done in Division 2

15 days ago - Ubi-Borealis - Direct link

Hello there @killerjames425! Welcome to the forums 🙂

I'm sorry to hear that you have lost access to your characters and your save data following the recent updates. I've checked your account and I can see that you have a support ticket open regarding this issue. I can see that a member of the Player Support team has reached out to you, requesting some more information. Please check out your support ticket when you're next able to, so we can continue investigating your lost data further.

I'd recommend that you continue receiving support via your ticket, as this will prevent any confusion or loss of information within the forums.

Thanks! 😊

14 days ago - UbiSushiVamp - Direct link

Hello, @ghosty445! I see that you have an open ticket with our support team about your missing progress for the Division 2. Please give the newest step they have sent a try and update the ticket with any further information. Our teams will be happy to help look into this for you!