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I purchased the one-time-offer pack from Connect Store during the summer sale, and not received yet.
I asked for support but my case has been escalated for 2weeks and nothing changed.
Can i refund it?
I purchased the one-time-offer pack from Connect Store during the summer sale, and not received yet.
I asked for support but my case has been escalated for 2weeks and nothing changed.
Can i refund it?
Hi @sHirotaaaaaaaAn and welcome to the forums!
I'm sorry to hear that you've had problems with redeeming your one-time offer. I have managed to find you case and escalated it directly to our game team, who will investigate it further. Once we have a reply, we will update the Support ticket you created before and send you an email, thanks!
No problem at all @Takanohana_Aim , glad to hear your refund went through.
If there's anything else we can help with, you know where we are!