I am having this unbelievable issue, where, after being absent from D2 for some months, it wont get me into my old save, but rather ask if I want to start the story in DC or go into NY with the 30lvl booster, I am totally at a loss of ideas on how to recover anything or work something out, just devastated to loose nearly 100hrs :c Anything you know that I could try?
@sylux1234 Hey there! I am sorry to hear that your save and agent are missing. Would you be willing to share some information?
Characters Missing:
Are any characters hardcore characters?:
Last time accessed:
Estimated Playtime:
Character Level:
Estimate of XP:
Darkzone Level:
Gear Score :
Thank you!
@sylux1234
Thank you for providing this information to the best of your knowledge. As part of the issue here will need to be resolved by looking closer at your account, it would be best for you to contact our support directly.
You can reach us here:
Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
If you have any further questions in the meantime please feel free to reach back out to us here!
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