Original Post — Direct link

Background: I experienced two main issues with Division 2 that prevented me from playing the game. Was experiencing random crashes / game freezing within 10 minutes or less of playing any activity / raid / open world mission / Countdown. I looked everywhere for fixes and tried Verifying game files, reinstall Division 2, changing EAC to 1 core, allowing permissions on the three game executables but was still experiencing game freezes / crashes.

1. First, was the crash to desktop - the game would exit immediately, Division 2 would exit, UbiConnect will exit (no option to report the bug through UbiConnect) This was fixed by going into bios and disabling all overclocking options ( I did not overclock my PC, but by default some "auto-overclocking" options were on which I disabled). This helped stabilize the game which lead to the next game bug

2. Game freezing with Windows 10 blue circle of death - The game would freeze randomly, the cursor would change to the Windows 10 waiting blue circle, and then crash - UbiConnect will allow you to report the bug. This is related to some audio bug with dialogue in the game that was fixed by reducing both

  • Music Volume
  • Dialogue Volume


to 0 in settings. SFX Volume can remain at whatever setting.


So far in 4 hours of gameplay (both missions and 2 raids) I have not experienced a game crash or freeze

Edit: Ran more open world missions and another raid (roughly another 3 hours) and no crashes.

over 2 years ago - Ubi-Perseids - Direct link

Hello @visualsun! Thanks so much for sharing what helped to resolve this issue for you. Are you still no longer experiencing any crashes or freezes while playing?

I've gone ahead and also share this information with the team as it could help with their investigation into these crashes. 🙂

over 2 years ago - UbiSushiVamp - Direct link

Hello, @visualsun and @Da_Lilman! Thank you for sharing that you were able to improve the crashes and freezes. Also, thank you for sharing that you think it may be related to the data center you are connected to. Our team is investigating the crashes and freezes players are having with the Division 2 and sharing how you are able to resolve them helps the investigation. It is much appreciated. 😊