[2022] Can't buy Premium credits!

@nierra Hi! Welcome to Discussions!

Sorry that you are getting this error when trying to purchase Premium credits within the in-game store. For this issue, I would recommend you go through our troubleshooting guide here and be sure to verify your game files as well. If that doesn't help, you can also try to clear the cache in Ubisoft Connect and run both the game and client with admin rights. Here's how to do that.

If you are still seeing this error after trying the above troubleshooting, please take a screenshot and upload it here. Thank you!

Hello there @Nierra!

I'm sorry to hear that you're having trouble purchasing premium credits. Thanks for trying those troubleshooting steps for us, and for providing us with images of the error you're receiving.

Before we forward this report for further investigation, would you be able to let us know the following:

• Have you encountered this issue before or were you able to purchase credits normally prior to this occurrence?
• When did this issue first occur?

We can then pass this along to our dedicated teams for a closer look.

Thanks!

Hello @greyulf,

Thanks for reaching out and I'm sorry to hear that you encountered this issue.

I'm glad, however, that activating overlay resolved it for you.

Happy gaming and if you have any other questions, please let us know!