[2022] "One Time Offer" contents not delivered

Hey @Bucnastymd !

I'm sorry to hear you didn't receive the content for your One Time Offer.

I'm afraid we can't provide assistance on purchase issues on the forums, as personal information is required, and this type of information can't be shared on the forums. We'll be more than happy to help you via a private channel, though! Please reach out via a Support ticket on our Help-website, and we'll be able to discuss this further.

Hey everyone!

I've merged the 2 nearly identical posts about missing content from the One Time Offer.

For further assistance, I recommend reaching out to our support team, as described above. I apologize for the inconvenience.

Hey @Nix-7 !

The option to spend them is greyed out (for now), while the development team is fixing an issue that caused credits to be spent instead of textiles.

This is only temporary, to make sure players don't lose credits when they don't mean to.

Hey there guys,

I've merged your threads together here, apologies for the issues with the One Time Offer packs.

There was an instance of degradation which we believe to have been the cause in pack content not being delivered at the time.

This has since been resolved.

Could you please confirm if you're still missing any of your One Time Offer pack content?