Original Post — Direct link

I registered this defect over a month ago and have not gotten any support on the issue.
https://www.ubisoft.com/en-us/help/cases/16720520

Skill expertise/grade on my MAIN (Normal mode) characters was deleted when skills were unlocked on a new Hardcore character.

- Main character had multiple skills (firewall shield, reviver hive, assault turret upgraded to level 20
- Started a new Hardcore character and ran through the Coastal tutorial and got to the BOO. Upon unlocking first skill (Assault Turret) ALL upgrades were deleted and skill was set to simply "Proficient" on ALL characters (all play modes)
- Second skill unlocked (Striker Drone) into second skill slot did NOT get wiped, but following skill (reviver hive) WAS wiped.

Others that I have been playing with are experiencing the same destructive issue. I am out AT LEAST 165 exotic components and unable to run new Hardcode characters through the story using meaningful skills, as it means losing them on my softcore accounts.

Wiped Skill


Proof that my skills are (were) upgraded to 20 prior to this issue

almost 2 years ago - Ubi-Mark. - Direct link

Hello @Jamesvreeland,

Thank you for bringing this to our attention and I'm sorry to hear that you haven't received a reply previously.

I reported this issue to the development team for further investigation already. Once we have an update, we will let everyone know through our forums and the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

almost 2 years ago - Ubi-TheBerry - Direct link

Hey @Jamesvreeland,

This issue is known to and being investigated by the team, with hopes to resolve it in a future patch, which is yet to be confirmed.

At this time, no compensation has been confirmed, neither has the outcome of the investigation.

When more information on this is available, we'll let you know.

Thank you!

over 1 year ago - Ubi-Froggard - Direct link

Hey,

We don't have any information on any planned compensation for the issue but we did mention that it would be appreciated by players if this could happen. If we hear anything about it we'll let players know.