I think the player base is tired of the canned Troubleshooting links when the hundreds of posts from fellow Agents make it pretty clear this is an ACTUAL application and/or server issue that has only worsened in the past several months.
The lengths in which players have gone to self-troubleshoot and provide feedback is commendable, but the SILENCE from the DEVs regarding an issue that makes the game UNPLAYABLE on PC thanks to multiple freezes, crashes to desktop or the latest suspended app issue the past month - is a disservice to the entire Division Community that has paid for a live-service game.
Honestly, enough is enough. Please provide an update to either the Community Manager @Ubi-Lucipus to share or finally break the silence and have an actual State of The Game and perhaps show some positive goodwill towards the player base that supports this franchise day in a day out.