Original Post — Direct link

Good morning, I'm a big fan of your game and it's a real pity seeing it crashing like never before.
I downloaded the game in December 2020 and I played it without problems till Spring 2021 when, without changing any in game settings, it started crashing. Sometimes the game start in windowed mode, sometimes in full screen, but at the end it randomly crashes going or staying in windowed mode, but, as I saw in Task Manager, the game still operate for CPU, Memory and GPU are still used. I saw that the main thread for this issue is marked as solved, but this problem is far away from being solved.
These are my specs:

Asus vivobook 15
16GB RAM, Intel Core i7 1165G7, Nvidia MX 330 (2GB), OS: Windows 11, which, as I red, meet the minimum requirements to play the game.
By the way, don't write me about the troubleshooting steps, I tried them, everything is updated, and they don't help solving the issue.

Please solve this issue, the game is amazing, but is impossible to play in the conditions it is, and I paid not few money to buy it.
Thank you very much


about 2 years ago - Ubi-TheBerry - Direct link

Hello @Mazzpianist,

Thank you for reaching out, sorry to see you're experiencing crashes.

We kindly ask that you refer to our Pinned Thread on this issue - the Pinned Post (which does mark the thread as solved) notes that this is still being investigated and requests some information from impacted players.

We do in occasion use the 'Solved' feature to highlight posts regarding the current status of an investigation, as they'd otherwise be buried in a thread as active as this.

That said though - I'm afraid your PC does actually fall below the requirements. The Division 2 requires a GTX 780 or equivalent with 3GB VRAM - your GeForce MX330 does fall below this requirement, so your laptop will have issues running the game to begin with.

about 2 years ago - Ubi-Ciel - Direct link

Hey @Mazzpianist,

Thank you for getting back to us! I understand how you feel. Though your laptop was able to run the game previously - despite being under the minimum requirements - the game receives continuous updates, making it more demanding. Those updates are the reason for the PCs minimum requirements being what they are.
I'd still recommend keeping an eye on the forums for any news on the investigation that is currently ongoing, as it could also be the reason for your crashes.