Ubi-Ciel

Ubi-Ciel


16 Sep

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Proxy1893 and welcome to the Ubisoft Discussions!

I understand you're experiencing lag on your second matches in R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should help your PC run the ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Karlvard,

I understand that you didn't receive the weapon skins in Rainbow Six: Siege for having played Ghost Recon Future Soldier and Splinter Cell Blacklist. After checking your account, I can see that you do meet the requirements for receiving these rewards, so I have now added those skins to your account 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @WolfSpirit-5 and welcome to the Ubisoft Discussions!

I'm sorry to hear you're having difficulties launching R6S due to an error message. So we can better understand the situation, could you please share the error message with us?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @bandomyyy and welcome to the Ubisoft Discussions!

I understand you've been experiencing long matchmaking on R6S leading to the inability to rejoin. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @NoBodyCheating!

I understand that the Ubisoft Connect Launcher and R6S use 100% of your CPU load. Could you please let us know if Vsync is enabled?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Trevor5566 and welcome to the Ubisoft Discussions!

I'm sorry to hear you've been unable to connect to the servers of R6S due to an error code, despite doing troubleshooting steps. Could you please let us know if you have tried completing the following ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @mr101722 and welcome to the Ubisoft Discussions!

I understand that your attached equipments reset themselves in R6S, and you're getting an error message linked to the failure to sync your cloud save. To resolve this issue, I recommend completing the steps from this ...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @XTrustGamesX and welcome to the Ubisoft Discussions!

I'm sorry to hear you're having trouble purchasing R6S credits with your Steam wallet. So we can better understand the situation, could you please let us know what happens when you do attempt to purchase content with your Steam Wallet in R6S, and if you're receiving an error message/code?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @MirosLP and welcome to the Ubisoft Discussions!

I understand you're experiencing lag in Rainbow Six: Siege despite doing connectivity troubleshooting steps. So we can look into this with you, I have created a support ticket for you, which you'll be able to access via our ...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @trai_tech and welcome to the Ubisoft Discussions!

I understand how you feel regarding this situation. Please be assured this has been forwarded to our dev team, who is currently looking into it!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @DeadPool1668 and welcome to the Ubisoft Discussions!

I understand you didn't receive bonus battle packs in Rainbow Six: Siege. So we can look into this with you, I have created a support ticket for you, which you'll be able to access via our Su...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @SkoopDoop and welcome to the Ubisoft Discussions!

I understand that some noises are missing in R6S. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, we will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @ChainedHawk,

I understand you're unable to ping utilities and other players in R6S. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, we will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @hlhwa and welcome to the Ubisoft Discussions!

Unfortunately, we're not able to offer official Chinese language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from here, we do have Chinese support who will assist you further via live chat during our opening hours 😊...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Dj-mahdi004 and welcome to the Ubisoft Discussions!

I understand you're experiencing an issue in R6S. In order to provide better support, I would like to request some more information from you. Can you please provide details and screenshots of any error message or code you may have received, and which steps you have already taken to remedy this issue? The more information you can give regarding your experience, the better equipped I am to assist you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @mr101722 and welcome to the Ubisoft Discussions!

I understand that your attached equipments reset themselves in R6S. To resolve this issue, I recommend completing the steps from this article...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @MaxisBND and welcome to the Ubisoft Discussions!

I understand that you didn't receive the weapon skin in Rainbow Six: Siege for having played Ghost Recon Future Soldier. After checking your account, I can see that you do meet the requirements for receiving this reward, so I have now added this skin to your account 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Cavendar-ECO and @HadesOrso9288_,

Apologies for the late reply. I understand that when you reload a weapon, it reloads it twice. Before I can forward thi...

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14 Sep

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @vxie !

Thank you for sharing these screenshots with us! Could you please tell us what date you have set on your operating system? This could be linked to the issues you're currently facing!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Agent-7-62x35mm and welcome to the Ubisoft Discussions!

I understand you've been experiencing crashes on R6S in a specific map. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊