Ubi-Ciel

Ubi-Ciel


04 Jan

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @T-H-U-D-D and @N3mB0t,

Happy New Year!
Thank you so much for getting back to me with this information, I have forwarded it to the game team to help their inves...

Read more

21 Dec


20 Dec

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @vKilljoyy,

Our apologies for the delay.
Could you let us know if this issue is still present in the current version of the game? 😊 

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Grymlock,

Our apologies for the delay.
Could you let us know if this issue is still present in the current version of the game? 😊 

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @BrzuchLewego,

Our apologies for the delay.
Could you let us know if this issue is still present in the current version of the game? 😊 

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @gjkf,

Our apologies for the delay.
Could you let us know if this issue is still present in the current version of the game? 😊


15 Dec

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

@GoldenEagle_222 You can do that, but I must remind you that the game needs to be downloaded on the PC you're going to use to play the game. If your friend downloads the game on their PC to then send you the files, it won't work.

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

@GoldenEagle_222 Exactly!
So, it may seem that the files of For Honor you copied have no issues as you could verify them with no problem - but there are. In this case, the issue is that the launch Ubisoft Connect asks you for a key, which your game doesn't actually have. To resolve the issue, you will need to delete the files you copied and install the game directly from Ubisoft Connect 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

@GoldenEagle_222 No need to apologize, we're here to help you 😊
The games you mention do indeed come with activation keys. This is because some of our older titles require a key to be activated This is not the case for our newer games, such as For Honor 😉

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey hey @Arathwial and welcome to the Ubisoft Discussions!

I'm glad to hear that the issue you were facing fixed itself 😊
Don't hesitate to let us know if you need any more assistance!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @GoldenEagle_222,

The only way to properly launch the game would be to do what @Ubi-TheBerry advised - that is to download your own copy of the game from...

Read more

13 Dec

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Hardok1526 and welcome to the Ubisoft Discussions!

I understand you're unable to change the language in For Honor to Russian. I can see that you have opened a support ticket via the Ubisoft Support website. Therefore, in order to investigate this situation further for you, can you please attach an image of the proof of purchase of the game in that support ticket? 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @GoldenEagle_222,

Thanks for getting back to us! After looking into your account, you should be able to launch For Honor without any issues. So, to better understand what is going on, could you tell us how you're trying to launch the game? Are you launching it directly from Ubisoft Connect?


15 Nov

Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey The CIA agent,

Glad to hear that uninstalling and reinstalling the game helped! I have forwarded this information to the dev team to help them with their investigation of this issue ^-^/

- Ubisoft Support
Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey guys,

I'm sorry to hear your game crashes once a round ends. To attempt to resolve this issue, I'd recommend disabling all programs running in the background, such as MSI Afterburner, Overwolf, R6 tracker, etc.
This workaround seems to have worked for most players experiencing this issue!

- Ubisoft Support
Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey Hades92,

I'm sorry to hear you're unable to play ranked, despite fulfilling the requirements. I see you mentioned that you've contacted my colleagues over at the Ubisoft Support - so I recommend following their advice, as they have more visibility on your Ubisoft Account and what could be causing the issue ^-^

- Ubisoft Support
Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @enigmaST-DSRPTe and welcome to the Ubisoft Discussions!

I'm sorry to hear you're experiencing the same issue in Rainbow Six: Siege. I recommend following all the troubleshooting steps shared here by my colleagues, as they should resolve the issue with resetting skins you're facing 😊


11 Nov

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Hefeydd_,

Glad to hear the info shared here helped you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Arthrin8 and @Mathias_PL,

Welcome to the Ubisoft Discussions!
I'm sorry to hear that you didn't receive the cache key grants for SHD Paragon Apparel Event. B...

Read more