Original Post — Direct link
Hello -

Ever since TU10 (and never before that), Im regularly experiencing a sound issue in division 2 WONY on XboxOne.

At least once every few hours, and seemingly more often since the reset this past Tuesday, Jul 14th, I lose access to some sounds - but not all. A reset of the game (click on game, quit, wait for full restart) always fixes it for a period of time.

When it occurs, I lose access to some sounds. Gunfire is usually still present, NPC movement noises are often not. Skill noises are mixed. So I might still hear a turret shooting but not a drone shooting and also not the drone movement either. No rhyme or reason to it that I can see though so see some others saying its NYC-related (and I have been spending a lot of time there with the manhunt and such this week). Also routinely happening on the iron horse raid - and definitely was not as much even last week.... so might be more related to this weeks update/manhunt? Or?

Finally, its often not just me having the issue. It seems like my iron horse raid team is constantly having at least one person reset after any boss wipe/stage clear and its really impacting playability.

The post with known issues for Xbox doesnt show anything. Is Ubisoft aware of this issue and/or investigating things? Any addition help/info you might need if thats the case?

Best,
SDBonez
almost 4 years ago - Ubi-Mark. - Direct link
Hello Agents,

Sorry to hear that you are experiencing sound issues. Could you please sare with us some short recordings of these instances, so we can forward them to the development team? Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.
almost 4 years ago - Ubi-Redbeard - Direct link
The team are still looking into this, sdbonez.

Apologies for any inconvenience.
almost 4 years ago - Ubi-Mark. - Direct link
No worries, we're here to help! If you have any other questions or concerns, feel free to update this thread!
over 3 years ago - Ubi-Borealis - Direct link
Hey there guys!

I'm sorry for the delay. Please be assured that our team are aware of this issue, and that investigation is still ongoing. I'm afraid that I have no new information to share with you. Once we have an official update, we will share it with you all within the forum.

sdbonez and GlennFlatpack, I've passed your feedback about this happening more consistently on Xbox One X consoles to our team. Thank you for sharing this!

We apologise for any inconvenience, and appreciate your patience at this time.
over 3 years ago - Ubi-Redbeard - Direct link
GlennFlatpack - The issue is still under investigation but we have no further information at present.

Thank you for your patience.