[2021] Separate play unavailable cause cross-save

Original Post — Direct link

I have copy on my PC and got another one for my PS5. So i want start new game on PS5 and not losing PC saves. When i try to run game on one device its kicked me off from game on another device (whaaat??). Its different saves!
Any way to play game on different devices?
If i play on PS5 new game, will it replace my autosave for PC-version? How can i avoid losing progress?
Is there any profiling?
Onec again: different devices, different saves, different progress. I don't need cross-save. How can i play game i bought?

almost 3 years ago - Ubi-TheBerry - Direct link

Hey there @Halumein

Thank you for reaching out to us!

Are you only using the Cloud Save system on both systems?

As using the local manual save system should allow you to have saves contained to just PS5 / PC.

As for being 'kicked' on your other device, are you attempting to run both platforms at the same time?

Thank you!

almost 3 years ago - Ubi-TheBerry - Direct link

Hey there @Halumein

Thank you for reaching out to us!

Are you only using the Cloud Save system on both systems?

As using the local manual save system should allow you to have saves contained to just PS5 / PC.

As for being 'kicked' on your other device, are you attempting to run both platforms at the same time?

Thank you!

almost 3 years ago - Ubi-Thrupney - Direct link

@halumein Thanks so much for answering those questions for us!

With Cloud Sync disabled on your Ubisoft Connect launcher, it shouldn't ever overwrite your PC save with your PS5 save.

In regards to being disconnected, however, a Ubisoft Connect account cannot be online on two devices at once. As such, if the PS5 copy is being played by someone else, I would recommend that they create a separate Ubisoft Connect account. This has the additional benefit of being doubly sure that any cloud saves would not sync to other devices not also connected to that account. You'll find our support article describing how to create an account here.

Let me know if you've any other questions at all.

almost 3 years ago - Ubi-Thrupney - Direct link

@halumein Thanks so much for answering those questions for us!

With Cloud Sync disabled on your Ubisoft Connect launcher, it shouldn't ever overwrite your PC save with your PS5 save.

In regards to being disconnected, however, a Ubisoft Connect account cannot be online on two devices at once. As such, if the PS5 copy is being played by someone else, I would recommend that they create a separate Ubisoft Connect account. This has the additional benefit of being doubly sure that any cloud saves would not sync to other devices not also connected to that account. You'll find our support article describing how to create an account here.

Let me know if you've any other questions at all.

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