[2023] Crash when i want to start the game

Hello @HeGGing, and welcome to the discussions. We're only able to help in English on this Discussion. This is just because we try to any avoid automatic translation tools where possible to make sure we're avoiding any misunderstandings. We feel it is better for our players to speak to Support Agents and other players who speak their preferred language.


If you'd like to continue here in this Discussion in English, that's more than okay too, we'd just need you to translate the post for us. Thank you and sorry for the inconvenience!

@HeGGing Hi there! Thank you for translating your post for us! Just to be sure, is the game crashing as soon as you launch it, or does it crash after selecting your character? I understand that you tried a few things to help resolve the issue. Other than reinstalling the game, what other solutions have you tried?

If you haven't already, please complete the troubleshooting steps from this guide.