Original Post — Direct link

Due to the suspension of the Division 2 game application, I lost my Harcore character at level 40. Can I get this character back?
It's not the first time, I've lost my Hardcore character a few times, my hardware is really high quality: 32GB RAM, RTX 2060 graphics card, Asus motherboard, fiber optic internet connection. If you need to send a message to another country, please do so on my behalf.
Please check my profile, I've been playing this game almost from the beginning, I have all the extras including the last season 11 pass.
The game is great, I've talked several friends into buying it over the last 3 years. 6 years with Ubisoft. 6 games.
Mr_Adams

over 1 year ago - Ubi-SleepyGoat - Direct link

Hey there @Mr_Adams, unfortunately we are not able to restore hardcore characters for any reason even if they were lost due to a crash or server issue. I apologize for the inconvenience.

over 1 year ago - Ubi-TheBerry - Direct link

As we've confirmed hardcore characters cannot be restored and there's no further assistance we can offer in regards to this, I'll be locking this thread from here on.