[2020] Random Black screen during game play

Original Post — Direct link

All,

Just built a new PC two weeks ago (Ryzen 7 1700, RX 580 8GB, 16GB RAM and an xg2401 monitor), clean windows install with latest drivers. During gameplay, I am experiencing random black screens for roughly 1 second. Scoured the internet and tried several possible solutions (stop all programs with overlays and disable uplay overlay, disable freesync and run in windowed mode). Nothing I have tried fixes the issue, this only happens in Division 2; can play Division 1, BFV and Anthem without the black screen issues.

Thanks in advance for any and all help.

-DD

about 5 years ago - UbiMorning - Direct link

Hey PixillateMe! Thank you so much for sharing your findings. We really appreciate it!

over 3 years ago - Ubi-Borealis - Direct link

Originally Posted by xDarkDante
Thanks for the information, downloaded and ran the tool you mentioned and have not had a single black screen event in over 2 hours of play time!!

Thanks for sharing xDarkDante! I'm glad to hear that PixillateMe's workaround helped to resolve your issue!

over 3 years ago - Ubi-Borealis - Direct link

Originally Posted by xDarkDante
Any chance that the Developers can take a look and implementing better resource utilization/clean up? Would be nice not to have to run a 3rd party application to perform resource clean up.

Thank you for your suggestion, xDarkDante. We understand that running additional programmes is not the most convenient solution for players. I'll pass this feedback onto the dedicated team.

← More support posts from The Division 2

← More dev posts from The Division 2

Recent The Division 2 Posts

3 months ago - TheDivisionGame

5 months ago - TheDivisionGame

Recent The Division 2 Posts

Special Report -Year 5 Season 3 "Vanguard"

The Division 2 -Year 5 Season 3 "Vanguard" Special Report

Highlight: Special Report - Project Resolve

Special Report - Project Resolve