[2022] Game keeps randomly hard freezing

Original Post — Direct link

Game keeps freezing in random situations in random times. Have to hard restart computer or end task via manager everytime. Freezes dont seem to be connected to one particular action/location/anything. Freezes every session in 20 to 60 minutes. I have tried changing priority for the task, setting different prefferences as suggested on web and reddit. Nothing worked. Please ubisoft fix your game if you want me to pay more for pay-walled content. Thank you.

Windows 10
Ubisoft launcher
DX12
3,30 GHZ I5-4590
NVidia GTX 1070
16 GB RAM

over 2 years ago - Ubi-Ciel - Direct link

Hey there @KtDodye and welcome to the Ubisoft Discussions!

I understand you've been experiencing freezes on The Division 2 and that the troubleshooting steps you previously followed didn't help. So we can further look into this for you, could you please send us your system files? To send them to us, I have created the support ticket 16977049 for you, which you'll be able to access via our Support Website. The system files we will need are your DxDiag and MsInfo.

over 2 years ago - Ubi-SleepyGoat - Direct link

Hey there @KtDodye

I think an issue with our automated system may have closed the case before you were able to get access to it, I am going to re-open it for you and send an email through our system with some instructions on finding the case!

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