[2022] Agent of 250h gone!

Hello team, I am writing to you desperate and deeply anxious , logged in to my ps5 after a break yesterday October 19th, to find my one and only Division 2 agent gone! Not sure how it happened but it’s gone .

I see that developers have helped many others recover their accounts before, I am begging you, whoever can fix this for me pls

Here is some info to help locate my lost character:

Game: Division 2
psn: tidusx314
CHARACTERS MISSING:  1
ARE ANY CHARACTERS HARDCORE CHARACTERS?: no
LAST TIME ACCESSED: October 19th, around 12:00 pm - 3:00 pm EST
ESTIMATED PLAYTIME: roughly 250 hours 
CHARACTER LEVEL: 725+
ESTIMATE OF XP: not sure
DARKZONE LEVEL: not sure
GEAR SCORE:not sure
MALE / FEMALE: male

Please guys, help me with this

I have poured my soul into this game, I am not sure I have the time or the energy to even attempt to recover what I lost, so many hours well spent farming and building my character now gone!

I am hoping for a miracle, pls someone have empathy