Hello @Roxbery1

Sorry to hear that you still didn't receive a response on your support cases.

It is because we received a lot of reports from players, but you'll get a response from an agent as soon as possible.

Sorry for the inconvenience.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hey there @Roxbery1

Just to note - I've removed your Case IDs from your post and additional posts also sharing them.

In future please refrain from sharing your Case IDs publicly for security and privacy reasons.

We are unable to speed up the response time of a ticket via the forums, so when waiting on a case, please be patient and we'll be in touch as soon as we can.

Thank you for your understanding!