Ubi-Massilia

Ubi-Massilia



06 Apr

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @AlwaysVlozka

Sorry to hear that you're experiencing issues when trying to invite a friend to play ranked/royal mode.

Could you please send us a video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @EntryLag

Sorry to hear that you're experiencing issues with the tire smoke and thank you for your feedback and screenshots provided.

I'll transfer it to the game team.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @SpoonzTM @Pentacosmic

Sorry to hear that you're experiencing issues with the medals and PBs in Trackmania.

As your time possibly should be synchronized with your profile on the servers, we first would recommend you optimizing your local connection to the Trackmania servers.

The following ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @TheLavaMellon

Thank you for your feedback on this issue.

I'll transfer it to the game team.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 


05 Apr

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Phylote

Sorry to hear that you're experiencing issues with missing medals in Trackmania.

Could you please send us a screenshot/video of the issue with your times visible ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @anepicbro

Sorry to hear that your campaign PB's disappeared and thank you for the screenshots provided.

As your time possibly should be synchronized with your profile on the servers, we first would recommend you optimizing your local connection to the Trackmania servers.

The following ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Taccnien

Thank you for your feedback on this issue !

Could you please send us a video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @prohjort

Thank you for your feedback on this issue and for the video provided !

I'll transfer both to the game team.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @FlipFlippieFlip @aketh59

You should be able to disable the narrator voice by going to the "Sound tab" in Settings.

Then if you scroll down you should see an option about "text to speech" and you can disable it.

If the issue still persist after that or if you can't find the option, please send us a screenshot/video of the issue.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Wadaw_

Thank you for your feedback about this.

Could you please send us a screenshot/video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @BigFrootch @SiebenFall50260

Happy to hear that the issue is now solved !

Thank you @Fr0goz for the help provided !

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Phylote

Sorry to hear that you're experiencing issues with missing medals in Trackmania.

This issue has been forwarded up to the development team for investigation.

Please keep an eye out for new information/updates at our ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Aanarion

Because we prefer to avoid automatic translation tools, we can only help in English on this Forum.

I invite you to contact us directly on our support website which will allow you to get the best possible support.

If you prefer to continue in English on this Forum, feel f...

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04 Apr

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Gladaed

Sorry to hear that you're experiencing crashes in the New World while playing ANNO 1800.

Also, thank you for your save file.

The only workaround you can try for now is, to start a new save file, to test, if it was related to your save file or if it is a general issue.

If the issue persist with the new save file, I'll transfer the one you provided to the game team in order to investigat...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @MasterSam007

Sorry to hear that you're experiencing issues with the AI attacking other AI in ANNO 1800.

Could you please send us a video of the issue ?

Also, thank you for your feedback.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Aks-ou

Sorry to hear that you can't find your save files for ANNO 1800.

Have you tried to follow the steps in this article ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @johnnydamager

Sorry to hear that you lost your save files for the single-player mode in ANNO 1800.

Have you tried to localize your save files by following the steps at the end of this ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @IIAc3sII

Sorry to hear that you're experiencing issues with the resources shown when trying to build a ship.

Thank you for your screenshots, I'll transfer those and your feedback to the game team in order to investigate further more on this issue.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !