[2021] UH - OH! WE WERE UNABLE TO PROCESS YOUR PAYMENT. | Anno 1800 Dev Tracker

Original Post — Direct link

Hi,
I thought making use of 33% sale on AC Valhalla. Then I spent 100 ubisoft gold coins to obtain a further 20% discount. So I added funds to my wallet (32,15€). When I wanted to buy the game I always recieved the same message "Our payment system is currently unavailable. Please try again within a few minutes. If the problem occurs more than once, please contact us." Now It's been 3 days of trying to buy the game and still doesn't work. I checked my bank and there aren't any issues.
Thanks for answers.

over 2 years ago - ubi-smash - Direct link

Hi there @bilajz, thanks for reaching out to us here! Usually, this error occurs when the payment information is incorrect somewhere. Please double-check the billing address and the payment information to confirm everything is correct before proceeding with the purchase. I would also try our Browser Troubleshooting Guide if you have already ensured that all information is filled in correctly. However, please keep us posted if you continue to encounter the same message after trying this.

over 2 years ago - ubi-smash - Direct link

Hi there @bilajz, thanks for reaching out to us here! Usually, this error occurs when the payment information is incorrect somewhere. Please double-check the billing address and the payment information to confirm everything is correct before proceeding with the purchase. I would also try our Browser Troubleshooting Guide if you have already ensured that all information is filled in correctly. However, please keep us posted if you continue to encounter the same message after trying this.

[2021] UH - OH! WE WERE UNABLE TO PROCESS YOUR PAYMENT.

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