Original Post — Direct link
I went to purchase more premium credits from the store and it never showed up in my game. MS shows that I purchased it too. When I open up the menu to season 4 pass it says Synchronization is currently slow. Your entitlements will be granted to you shortly. It's been an hour. Any fixes?
almost 4 years ago - Ubi-Ginge - Direct link
Hi ToNY.HAYABUSA!
It can take up to 24 hours for purchases to go onto account, especially during busier times.
If you've not received the credits after 24 hours, can you contact us via either Twitter or Facebook with a fullscreen uncropped screenshot showing your email receipt and we can look deeper into this.
over 3 years ago - UbiExcellent - Direct link
Welcome to the forums and apologies for the delays you've experienced, reader474. Please send me a DM if you'd like me to check on the status of your Facebook message. Regarding these missing credits, did you receive a confirmation email from Microsoft about this purchase?