Original Post — Direct link

As of late I am having random game crashes that remove the game from full screen to a black screeded window. It locks up the input devices and my only option to do anything is from task manager. Also, if the tasks are not closed out and restarted the game will not respond to a launch request from the game launcher. This has been going on for the past few days and i am unable to correct the issues on my own..

almost 2 years ago - Ubi-TheBerry - Direct link

Hey there @kineticstar2000,

Thanks for reaching out, I'm sorry to hear the game is crashing for you.

We are aware of some crashing / performance issues which are currently being investigated.

In the meantime though, we'll still see if we can get you up and running.

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't done so already, could you please ensure you've given all the steps in our troubleshooting guide here a try?

Please let us know how you get on!

almost 2 years ago - Ubi-TheBerry - Direct link

Thanks for this @Methos74.

Please refer to the Pinned Post for updates on the PC crashing investigation when they're available.

Apologies this has impacted you too.

almost 2 years ago - Ubi-Perseids - Direct link

@Mikken Hey! I'm sorry to hear that you were also experiencing crashes, but it's good that you're not longer having this issue. If you do encounter the crashes again, please don't hesitate to check the Pinned post for updates or the Trello board here: (https://trello.com/b/F2RU9ia9/the-division-2-known-issues). Thank you!